Xhevar Elshani

I'm :

About

Driven by a passion for tackling new technologies and challenges with full responsibility, I bring over a decade of hands-on IT experience. As a Support Engineer, System Administrator, D365 Functional Consultant, and Web Developer, I aim to contribute to a mutually beneficial partnership—where innovation and growth go hand in hand.

Support Engineer - Project Manager
System Administrator
D365 Functional Consultant & Web Developer.

10+ Years of experience hands on technology & IT has made me a working hard & eager to the new challanges.

  • Birthday: 29 Nov 1987
  • Website: www.xhevarelshani.com
  • Phone: +355 68 929 5329
  • City: Tirana, Albania
  • Age: 37
  • Degree: Bachelor of Information & Technology
  • Email: info@xhevarelshani.com
  • Freelance: Available

• Experienced IT System Administrator, Project Manager & Support Engineer with 10+ years managing enterprise systems, software applications, and integration processes. Proven success across Albania, UAE, Qatar & North America, supporting 19+ clients in transportation with Windows servers, web/Android apps, APIs, and SQL/Oracle databases. • Expert in ERP & WMS systems (Dynamics NAV, D365, CFMA, Power BI), with strong skills in Azure, Active Directory, VMware, Visual Studio, and Crystal Reports. • Also proficient in web development, delivering responsive, secure websites tailored to business needs and digital transformation goals.

Facts

Rated with 4.9 points of 5 on clients satisfaction. Hands on Remote Support, Upgrades, Patches. Migration of Systems & Database Consultancy.

Happy Clients Across:Albania, UAE, Qatar & North America

Projects Upgrades, Migration of Systems, Patches...

Hours Of Support On a daily bases, as needed weekends as well.

Clients Rating 4.9 of 5 on Clients Survey

Skills

HTML 77%
CSS 75%
JavaScript 68%
Bootstrap 60%
SQL Server 80%
Microsoft Azure 55%
Active Directory 70%
Google G-Suite 90%

Resume


• Experienced IT System Administrator, Project Manager & Application Support Engineer with a solid background on managing enterprise IT systems, supporting critical software applications, administration & integration processes.
• Demonstrated success in both remote and on-site roles across Albania, UAE, Qatar & North America. Serving as Application Support Engineer for over 19 North American clients in the transportation industry, supporting Windows-based systems, web and Android applications, custom API, and managing complex database environments (Microsoft SQL Server and Oracle).
• Expert in ERP and WMS systems, with hands-on experience in Microsoft Dynamics 365 NAV, Power BI, CFMA. Strong technical proficiency in Windows Server, Azure, Active Directory, Azure Data Factory, VMware, SQL Server, Oracle, Visual Studio, Crystal Reports. Adept at system infrastructure design, backup solutions, network security and migration & integration.

Sumary

Xhevar Elshani

I am confident I can live up to the expectations of your organization.

  • Kompleksi Delijorgji, Building B-18, 1024, Tirana - Albania
  • +355 68 929 5329
  • info@xhevarelshani.com
    xhevar.elshani@gmail.com

Education & Certifications

Bachelor of Information and Technology

2011 - 2016

University of Prishtina “Hasan Prishtina”

Academically, I have completed my Bachelor’s Degree on Information & Technology, in Prishtina – Kosovo. My academic credentials include 4 years of studies on IT evaluated with 240 ECTS.

Microsoft Azure Fundamentals (AZ-900)

2023

Microsoft (Self Peaced Learn)

  • Cloud Concepts.
  • Azure Architecture and Services.
  • Azure Management and Governance.

    • JavaScript from Scratch

    2022

    Software Development Academy (SDA)

  • HTML.
  • CSS.
  • JavaScript.

    • IT Essentials

    2011

    American University of Kosova,Prishtina-Kosovo.

  • Computer HardWare.
  • OS Windows, Printers.
  • Networking.

    • CISCO Certified Network Associate

    2011

    American University of Kosova,Prishtina-Kosovo.

  • Network Administrator.
  • Network Engineer.
  • System Administrator.

    • Professional Experience

    Application Support Engineer

    2022 - Present

    Trapeze Group North America (Remote)

    • Designated Support Engineer for more then 26 clients (Fully Remote).
    • PASS - Transportation System for Paratransit. Create Trips, Clients, Runs, Dispatch module for managing runs... TripBroker - Web Application for users (Book Trips, Dispatch Dashboard)... MDT-s Android application for drivers(busses, taxi, trains...). CERT - A module for certifying users as per ADA (American Disability Act) rules.
    • Azure Cloud Support, environment & User set-up.
    • Plan, Lead and implement upgrade projects
    • Tools : SQL Server 85%, ORACLE 15%, Confluence, JIRA, SalesForce, FreshService...

    IT System Administrator

    2018 - 2022

    Kosmonte Foods Tirana sh.p.k, Tirana - Albania

    • IT System Administrator & Database Administrator.
    • Microsoft Dynamics 365 NAV.
    • ERP Administrator, Google G-Suite. Android Mobile Sales, Warehouse Management System (WMS) Installation and Configuration of WMS DB. Responsible for
    • Staviz & Staviz+: Fuel management, purchase, consumtion...
    • Hardware & Software, Network Security and Back-Up CCTV & T-Attendance.

    IT System Administrator

    2016 - 2018

    Kosmonte Foods Dubai, DUBAI - UAE

    • SQL Database Administrator. Administrate users and privileges. Set up Backup’s, maintain Hardware & Software of IT equipment’s. Inventory & Reports. Active Directory.
    • ERP System Administrator(CFMA) Wholesaler, Retail, Accounting. WMS (Warehouse Management System) Inventory Control and Deadlines, Fast Delivery, Efficiency gains in Job Growth.
    • Google G-Suite Admin. Android Mobile Sales, Warehouse Management System (WMS) Installation and Configuration of WMS DB. Responsible for
    • Hardware & Software, Network Security and Back-Up CCTV & T-Attendance.

    IT System Administrator

    2016 - 2018

    Kosmonte Foods FoodStuff, DOHA - QATAR (Remote-70%)

    • Implementing IT Infrastructure for the new opening branch in Doha, Qatar
    • SQL Database Administrator. Administrate users and privileges. Set up Backup’s, maintain Hardware & Software of IT equipment’s. Set-Up Database, and implement ERP & WMS System

    Services

    Empowering businesses through expert Azure management, responsive technical support, and transformative Dynamics 365 consulting — your success, streamlined.

    Azure Administration & Services

    Azure Active Directory Configuration.
    Cloud Infrastructure Setup & Management.
    Azure Virtual Machines & Networking.
    Cost Optimization & Resource Scaling.
    Backup & Disaster Recovery Planning.

    Support Engineer Services

    Technical Support & Issue Resolution.
    Application & System Troubleshooting.

    D365 Functional Consultant

    Business Requirements Analysis.
    System Configuration & Implementation.
    Design and Configure WMS Workflows.
    Integrate Mobile Sales Solutions.
    User Training & Support.

    Microsoft Power BI

    Data Visualization & Dashboards.
    Data Connectivity & Integration.
    Real-Time Analytics & Insights.

    SQL Database Administrator

    Database Installation & Configuration.
    Performance Monitoring & Optimization.
    Backup, Recovery & Security.

    Web Developer

    Front-End Development.
    Back-End Development.
    Website Deployment & Maintenance.

    Contact

    Located in the capital city of Albania, Tirana. Kompleksi Delijorgji, a residential & working area where a lot of IT Bussineses have found their peace.

    Location:

    Kompleksi Delijorgji, Building B-18, 1024, Tirana - Albania

    Call:

    +355 68 929 5329

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